RETURN POLICY

Autovelle™ reviews qualifying return requests submitted within 30 days after the recorded delivery date.
An eligible product should generally be unused, clean, complete, and undamaged after receipt.
Original packaging, protective materials, instructions, mounting parts, and supplied accessories should be included where available.
Customers must obtain return instructions from the store before sending any product.
Autovelle™ is operated by Huizhou Yuyixing Technology Co., Ltd.

The request should identify the order, product, and reason for return. Photographs may be required when the concern involves breakage, missing parts, an incorrect item, visible defects, or damage to the delivered packaging.

Products that have been installed, permanently attached, cut, altered, heavily used, washed, stained, or exposed to vehicle fluids may not qualify for a preference-based return. This limitation does not remove remedies for goods delivered damaged, defective, incomplete, or materially different from the confirmed order.

Products damaged through incorrect installation, excessive loading, unsuitable surfaces, unauthorized modification, prolonged heat exposure, harsh cleaning agents, or ignored instructions may be ineligible where permitted.

After an approved return is received, the item and included components may be inspected. The matter may then be resolved through a refund, replacement, or another appropriate remedy.

Return transportation may remain the customer’s responsibility when the request results from preference, inaccurate measurements, vehicle incompatibility, color choice, or selection of an unsuitable product. Mandatory consumer protections remain unaffected.

Huizhou Yuyixing Technology Co., Ltd.